Gyarash India (“Gyarash,” “we,” “our” or “us”) respects your privacy and is committed to handling personal data responsibly and transparently.
Gyarash India operates the website https://gyarash.com/ and is the Principal Marketing Partner of ACEGET Private Limited. Through our website and other communication channels, we provide product information, marketing assistance, customer consultation and enquiry coordination for ACEGET’s Retrofit Emission Control Devices, Dual Fuel Conversion Kits and related DG set solutions.
This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you:
- Visit or use our website.
- Complete an enquiry, contact or quotation form.
- Contact us by telephone, email or WhatsApp.
- Request information about an RECD, Dual Fuel Kit or related service.
- Apply for a dealership, distributorship or business partnership.
- Request a technical consultation or site assessment.
- Communicate with our sales, marketing or customer-support team.
- Otherwise interact with Gyarash India.
By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Gyarash India is the Principal Marketing Partner of ACEGET Private Limited, a manufacturer of CPCB-approved Retrofit Emission Control Devices for diesel generator sets.
Gyarash India is responsible for marketing, customer communication, enquiry management and business-development support. Product manufacturing, technical approval, installation, servicing and related technical activities may be undertaken by ACEGET Private Limited or its authorised representatives.
For personal data collected directly through gyarash.com, Gyarash India determines how and why that information is initially processed, subject to applicable law.
Business name: Gyarash India
Website: https://gyarash.com/
Email: [Insert official privacy or support email]
Telephone: [Insert official telephone number]
Office address: [Insert complete office address]
2. Scope of This Policy
This Privacy Policy applies to personal data collected through gyarash.com and through communications directly connected with our products, services and marketing activities.
It does not automatically apply to websites, systems or services operated independently by ACEGET Private Limited, third-party dealers, logistics providers, installation contractors or other external organisations.
When you are directed to another organisation’s website or provide information directly to that organisation, its privacy policy may apply.
3. Personal Data We May Collect
The personal data we collect depends on how you interact with us.
3.1 Contact and Identity Information
We may collect:
- Full name
- Business or company name
- Job title or designation
- Telephone number
- WhatsApp number
- Email address
- City, state and country
- Business or site address
3.2 Product and Enquiry Information
When you request information about an RECD, Dual Fuel Kit or DG set solution, we may collect:
- DG set capacity
- DG set make and model
- Engine or generator serial information
- Year of manufacture
- Installation location
- Operating hours and load pattern
- Fuel type
- Exhaust-system information
- Number of DG sets
- Required product or service
- Site photographs
- DG set nameplate photographs
- Technical documents
- Compliance or certification requirements
- Preferred installation schedule
- Other information included in your enquiry
Please avoid sending confidential business information that is not reasonably required to evaluate your enquiry.
3.3 Commercial and Transaction Information
If you request a quotation, place an order or enter a commercial relationship with us or ACEGET, we may process:
- Quotation and order information
- Billing and delivery address
- GST or business-registration information
- Purchase-order details
- Invoice information
- Payment status
- Delivery and installation details
- Warranty and service records
We do not intentionally collect complete payment-card or banking credentials through ordinary website enquiry forms. Payments, where applicable, may be processed through banks, payment providers or the relevant contracting entity.
3.4 Communication Information
We may retain communications exchanged through:
- Telephone calls
- Contact forms
- Customer-support channels
- Meetings and site visits
This may include the date of communication, enquiry history, follow-up notes, complaints, feedback and service-related correspondence.
Telephone calls may be recorded only where appropriate notice or consent is provided.
3.5 Dealership and Business-Partner Information
If you apply to become a dealer, distributor, consultant, vendor or business partner, we may collect:
- Contact and identity information
- Business profile
- GST and registration details
- Area of operation
- Industry experience
- Existing customer network
- Office and infrastructure details
- Financial or commercial information relevant to the proposed relationship
- Documents submitted as part of the application
Submitting an application does not guarantee appointment or approval.
3.6 Website and Technical Information
When you use our website, certain technical information may be collected automatically, including:
- Internet Protocol address
- Browser type and version
- Device type
- Operating system
- Approximate location derived from IP address
- Referring website or campaign
- Pages viewed
- Date and time of visits
- Time spent on pages
- Links or buttons selected
- Cookie or similar technology identifiers
- Website errors and security logs
This information helps us maintain website functionality, understand usage and protect the website from misuse.
4. How We Collect Personal Data
We may collect personal data:
- Directly from you through forms, calls, email, WhatsApp or meetings.
- Automatically through cookies, server logs and analytics technologies.
- From ACEGET Private Limited when necessary to manage a shared enquiry.
- From authorised dealers, consultants, referral partners or service providers.
- From publicly available business sources.
- From your employer or another authorised representative.
- At exhibitions, trade events, conferences or business meetings.
When you provide personal data relating to another individual, you confirm that you are authorised to provide it for the relevant purpose.
5. How We Use Personal Data
We may use personal data to:
- Respond to enquiries and requests.
- Understand your DG set and emission-control requirements.
- Recommend an appropriate product or solution.
- Prepare or coordinate quotations.
- Arrange technical discussions or site assessments.
- Share relevant enquiries with ACEGET Private Limited.
- Coordinate with authorised engineers, installers or service teams.
- Process orders and commercial documentation.
- Coordinate dispatch, delivery and installation.
- Provide customer service and after-sales assistance.
- Manage warranty, maintenance or complaint-related communication.
- Evaluate dealership, distributorship or partnership applications.
- Maintain customer and business records.
- Improve our website, content and enquiry process.
- Measure the effectiveness of advertising and marketing campaigns.
- Send product information or follow-up communications where permitted.
- Prevent fraud, misuse and security incidents.
- Establish, exercise or defend legal claims.
- Meet applicable legal, regulatory, accounting and tax obligations.
- Protect the rights, property and safety of Gyarash India, ACEGET, our customers and others.
We will not use personal data for a materially unrelated purpose without an appropriate legal basis or additional notice where required.
6. Grounds for Processing Personal Data
Depending on the circumstances and applicable law, we may process personal data:
- With your consent.
- To respond to an enquiry or take steps requested by you.
- To perform a contract or facilitate a commercial transaction.
- For uses permitted under applicable law.
- To comply with legal or regulatory obligations.
- To protect against fraud, security threats or unlawful activity.
- To establish, exercise or defend legal rights.
Where processing is based on consent, you may withdraw that consent by contacting us. Withdrawal will not affect processing that was lawfully completed before consent was withdrawn.
7. Sharing Personal Data With ACEGET Private Limited
Because Gyarash India is the Principal Marketing Partner of ACEGET Private Limited, we may share relevant personal and technical information with ACEGET when necessary to:
- Evaluate product compatibility.
- Prepare a technical or commercial proposal.
- Confirm product availability.
- Arrange a site assessment.
- Coordinate manufacturing or configuration.
- Process an order.
- Arrange delivery or installation.
- Provide warranty or after-sales service.
- Resolve technical complaints.
- Meet documentation or compliance requirements.
ACEGET may process the shared data for its own manufacturing, technical, contractual, compliance and customer-support purposes.
We limit shared information to what is reasonably necessary for the relevant enquiry or commercial relationship.
8. Other Parties With Whom We May Share Data
We may also disclose personal data to:
8.1 Authorised Service Providers
These may include:
- Website-hosting providers
- Customer relationship management providers
- Email and communication platforms
- Website analytics providers
- IT and cybersecurity providers
- Cloud-storage providers
- Advertising and campaign-management platforms
- Accountants, auditors and professional advisers
8.2 Operational Partners
We may share necessary information with:
- Authorised dealers and distributors
- Technical consultants
- Installation contractors
- Field engineers
- Transport and logistics providers
- Maintenance and service personnel
8.3 Legal and Regulatory Authorities
We may disclose information where reasonably necessary to:
- Comply with a law, regulation, court order or government request.
- Respond to an authorised regulatory enquiry.
- Prevent or investigate fraud or unlawful conduct.
- Protect legal rights, property or safety.
- Enforce an agreement or defend a legal claim.
8.4 Business Transfers
If Gyarash India undergoes a merger, restructuring, acquisition, transfer of business or similar transaction, personal data may be transferred as part of that transaction, subject to applicable legal requirements.
We do not sell or rent personal data to third parties for their independent commercial use.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate correctly, remember preferences, measure website traffic and understand the performance of marketing campaigns.
Cookies may include:
Essential Cookies
These cookies support security, website navigation, form functionality and other features necessary for the website to operate.
Analytics Cookies
These cookies help us understand how visitors use the website, including which pages are visited and whether errors occur.
Preference Cookies
These cookies may remember language, region or other website preferences.
Advertising Cookies
If advertising services are used, these cookies may help measure campaign performance or display more relevant advertising.
You can control cookies through your browser settings and, where available, the website’s cookie-consent tool. Disabling certain cookies may affect website functionality.
The cookie options presented on the website should be treated as the most current description of the cookies actively used.
10. Marketing Communications
Where permitted, we may contact you about:
- RECD products
- Dual Fuel Conversion Kits
- DG set emission-control solutions
- Quotations and enquiry follow-ups
- Product updates
- Dealership or distributorship opportunities
- Industry events and business offers
You can opt out of non-essential marketing communications by:
- Using the unsubscribe option in an email.
- Replying with an opt-out request.
- Contacting us using the details below.
Opting out of marketing will not prevent us from sending necessary communications about an active enquiry, order, installation, warranty or support request.
11. Data Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to:
- Manage enquiries and customer relationships.
- Complete orders or service requests.
- Maintain warranty and installation records.
- Meet tax, accounting and legal obligations.
- Resolve disputes and complaints.
- Enforce agreements.
- Protect against fraud and security incidents.
Retention periods may vary according to the type of information and the nature of the relationship.
When information is no longer required, we may securely delete, anonymise or archive it in accordance with applicable requirements.
12. Data Security
We use reasonable administrative, organisational and technical safeguards intended to protect personal data from:
- Unauthorised access
- Accidental loss
- Misuse
- Unlawful disclosure
- Alteration
- Destruction
These safeguards may include access controls, authentication measures, secure hosting, backups, staff controls and appropriate vendor arrangements.
No internet transmission or electronic storage system is completely secure. We therefore cannot guarantee absolute security.
If you believe that personal data submitted to us has been compromised, please contact us immediately.
13. Your Privacy Rights
Subject to applicable law and relevant exceptions, you may have the right to:
- Request information about the personal data we process.
- Request a summary of processing activities.
- Ask for inaccurate or incomplete information to be corrected.
- Request deletion or erasure of personal data that is no longer required.
- Withdraw consent where processing depends on consent.
- Opt out of non-essential marketing communications.
- Submit a complaint or grievance regarding our handling of personal data.
- Nominate another person to exercise applicable rights in the event of death or incapacity.
- Exercise other rights available under applicable Indian law.
To protect your information, we may need to verify your identity before acting on a request.
Privacy rights are not absolute. We may retain or continue processing information where required for legal compliance, an active contract, dispute resolution, fraud prevention or another lawful purpose.
14. How to Make a Privacy Request
To exercise a privacy right, contact:
Privacy and Grievance Contact
Name/Designation: [Insert responsible person or designation]
Email: [Insert grievance or privacy email]
Telephone: [Insert telephone number]
Address: [Insert complete correspondence address]
Please include:
- Your name and contact details.
- The nature of your relationship with Gyarash India.
- A clear description of your request.
- Details that help us locate the relevant records.
Do not send Aadhaar numbers, passwords, payment credentials or unnecessary identity documents by ordinary email.
We will review and respond to valid requests within the period required by applicable law.
15. Grievance Redressal
If you have a question, complaint or concern regarding this Privacy Policy or our handling of personal data, please contact our designated grievance contact using the details above.
We encourage you to contact us first so that we have an opportunity to investigate and address the matter.
Where applicable, you may also use the grievance or complaint mechanisms provided under Indian data-protection law.
16. Children’s Privacy
Our website and services are intended for businesses and adults. They are not directed towards children under 18 years of age.
We do not knowingly collect personal data from children through our business enquiry forms. If you believe that a child has provided personal data to us without appropriate authorisation, please contact us so that we can review and delete it where required.
17. Third-Party Websites and Services
Our website may contain links to:
- ACEGET Private Limited
- Social-media platforms
- Maps and location services
- Payment or banking services
- Government or regulatory websites
- Other third-party websites
We do not control the privacy or security practices of independently operated third-party services. You should review the applicable privacy policy before providing personal data through an external website.
18. Data Processing and Storage Outside India
Some website, cloud, analytics, communication or technology providers may process or store data outside India.
Where cross-border processing occurs, we will take reasonable steps to use service providers and safeguards permitted under applicable law.
19. Automated Decisions
We do not ordinarily make legally significant decisions about customers solely through automated processing.
Website analytics, advertising platforms or enquiry-management tools may automatically classify traffic or enquiries, but important product, commercial and technical decisions involve human review.
20. Changes to This Privacy Policy
We may update this Privacy Policy when:
- Our business practices change.
- New website features or services are introduced.
- We use new technology providers.
- Our relationship with business partners changes.
- Legal or regulatory requirements are updated.
The revised version will be published on this page with an updated “Last Updated” date. Material changes may also be communicated through the website or another appropriate channel.
We encourage visitors to review this page periodically.
21. Contact Us
For questions about this Privacy Policy or how Gyarash India handles personal data, contact:
Gyarash India
Principal Marketing Partner of ACEGET Private Limited
Website: https://gyarash.com/
Email: info@gyarash.com
Telephone: +91 921 731 9097
Address: B-91, Sector-2, Noida, Near Metro Station Noida Sector-15, UP-201301